• Manager, Site Support Group

    Location US-MD-Silver Spring
    Job ID
    Regular Full-Time
  • Overview

    Social & Scientific Systems (SSS) works to improve public health worldwide by providing technical, research, and program management services to government, nonprofit, and commercial clients. The SSS team offers a synergy of expertise in clinical research services, epidemiology and public health studies, health data management and analysis, and program evaluation and policy analysis. Please join our dedicated staff of employee-owners in an environment that values diversity and supports health, well-being, and professional growth.


    Facilitate participation by clinical research sites in a large research network sponsored by NIAID’s Division of Acquired Immunodeficiency Syndrome (DAIDS). Coordinate communications and requirements for administrative aspects of site preparation, and site implementation of therapeutic clinical trials, and represent ACTG international site support team. Supervise other site support staff. Candidate must be comfortable working in a fast-paced environment.


    Key duties and responsibilities may include, but are not limited to, the following:

    Site Liaison: Serve as the liaison between SSS, DAIDS, its contractors, NCC groups and investigators and staff of international ACTG clinical research sites regarding protocol implementation and site activation activities. Track and report on site progress, provide technical assistance and work closely with site staff to resolve issues.

    Site Assessment and Preparedness Evaluation: Coordinate activities that support site preparedness for protocol activation, implementation, and closeout for multiple protocols. Participate in visits to clinical research sites in order to assess the infrastructure, resources, and training capabilities needed to conduct ACTG clinical trials. In collaboration with DAIDS and other federal or contractual entities, develop plans and mechanisms for, and participate in, the evaluation of the sites’ preparedness to implement clinical trials. Coordinate with data management center and the ACTG lab group to arrange training on data and laboratory system.. Prepare reports and recommendations.

    Protocol Development and Implementation: Work with CTG Clinical trial Specialists to coordinate activities associated with protocol development and implementation.

    Conflict and Problem Resolution: Anticipate and identify potential challenges at sites and propose preventive measures and solutions. Identify and implement measures to facilitate process improvement.

    Training Coordination: Oversee logistics for site visits, meetings, and trainings of clinical research site staff. Participate in development of training and educational materials and general training curricula suitable to specific study and site needs such as site establishment, basic regulatory preparedness, site operations and record keeping, clinical research, and requirements for specific study protocols.

    Site Remedial Activities: Coordinate remedial or corrective action required as a result of monitoring/auditing by DAIDS or other regulatory agencies or entities.

    Coordinate with site specialists, DAIDS OCSO staff, Consultants, and Other Contractors and Regulatory Agencies: Lead conference calls and meetings, produce summaries, and track completion of project action items. Serve as a representative of the project and SSS, communicating professionally and effectively with the client and all collaborators.

    Staff management and supervision:
    Assist in designing new job roles, assist in hiring/training new employees, manage team organization. Supervision includes setting goals, observing and giving feedback, administering performance evaluations and developing the ability to identify of each employee's strengths and weaknesses.
    Workload management and supervision:
    Assist in assigning tasks and create a framework for the staff workload to ensure the delivery of high quality work and help the staff meet project requirements, expectations, and standards.

    Additional duties as assigned.


    o Previous extensive staff supervision experience.
    o Manage a heavy workload, work independently with minimum supervision and multiple projects with competing priorities, switching priorities quickly as needs change. Must be comfortable working in quick-paced environment.
    o Demonstrate high-level technical skill and expertise as pertains to clinical research site support.
    o Demonstrate exceptional interpersonal skills and written and verbal communication abilities.
    o Familiar with data base development, data cleaning and data entry.
    o Recognize which decisions may have a consequential effect on the Project and/or SSS and make decisions based on experience, skill, and situation, consulting with and/or informing others as appropriate.


    o A Master’s degree in public health or other health sciences from an accredited college or university and a minimum of 3 years’ experience relevant to implementing clinical trials research, or a Baccalaureate degree and a minimum of 5 years of increasingly responsible, experience relevant to implementing clinical trials research.
    o Extensive relevant experience or coursework in public health, biomedical research or other related field.
    o Ability to interact effectively in a group setting; ability to exercise good judgment and work independently on projects but utilize available resources for guidance.
    o Minimum of 2 years of staff supervision.


    SSS is committed to fostering a diverse workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, or protected veteran status and will not be discrimated against on the basis of disability.


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